At Blossom Wellness, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help. Please read the details of our refund policy below.

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 7 days of purchase.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.

Certain products are not eligible for refunds. These include:

• Opened or used products.
• Items marked as “final sale” or “non-returnable” at the time of purchase.

To initiate a refund, please follow these steps:

1. Contact Us: Reach out to our customer support team at blossom.custcare@gmail.com. Provide your order number, details of the product, and the reason for the return.
2. Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to return the product.
3. Ship the Product: You will be responsible for covering the return shipping costs unless the product is defective or there was an error on our part.

Once we receive your returned product, we will inspect it to ensure it meets our eligibility criteria. If approved, your refund will be processed within 2-3 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping charges, at no cost to you.

We do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.

If you have not received your refund after the processing time, please:

• Check your bank or credit card account for pending transactions.
• Contact your bank or credit card company as processing times may vary.
• If you have done all of the above and still have not received your refund, please contact us at blossom.custcare@gmail.com.